Terms & Conditions
Welcome to Sparrow Trails! These terms and conditions outline the rules and regulations for the use of our website and services. By accessing or using our site, you agree to comply with these terms. Please read them carefully before making any purchases or using our services.
1. Introduction
The terms "we," "us," and "our" refer to Sparrow Trails, and "you" refers to the user or customer. These terms and conditions govern your use of the website www.sparrowtrails.com and any transactions conducted through the platform. By using our website, you agree to be bound by these terms.
2. Eligibility
By using our services, you confirm that you are at least 18 years old or are accessing the site under the supervision of a parent or guardian. You also confirm that all information you provide to us is accurate, current, and complete.
3. Products
All products listed on our site, including gifts, hampers, flowers, and home decorative items, are subject to availability. We strive to ensure that all details, descriptions, and prices of products displayed on the website are accurate. However, there may be instances where errors occur. In such cases, we reserve the right to cancel or modify your order.
- Handmade Products: As many of our products are handmade, slight variations in color, size, and design may occur, which adds to the uniqueness of each item.
4. Pricing & Payments
Prices listed on the website are in Indian Rupees (INR) and are inclusive of any applicable taxes unless stated otherwise. We reserve the right to adjust prices at any time. However, once an order is confirmed, the price at checkout will be honored.
- Payment Methods: We accept payments through credit/debit cards, UPI, net banking, and other available online payment gateways. Payment must be made in full at the time of placing the order.
5. Order Processing & Shipping
Once your order is placed, you will receive an order confirmation via email. Orders are processed within 1-2 business days and dispatched according to our Shipping Policy. Delivery times may vary depending on your location.
- Shipping Policy: We ship within India, and delivery typically takes 5-7 business days. In rare cases, delays may occur due to unforeseen circumstances beyond our control.
- Shipping Charges: Shipping charges, if applicable, will be clearly indicated during the checkout process.
6. Cancellations & Modifications
- Order Cancellations: You can cancel an order before it has been shipped. Once the order is shipped, cancellations will no longer be possible.
- Order Modifications: If you need to make changes to your order, please contact us immediately. We will do our best to accommodate changes before the order is processed.
7. Returns & Refunds
Please refer to our Refund and Return Policy for detailed information regarding product returns and refunds. We accept returns for eligible products within a specific time frame, provided they are unused, undamaged, and in their original packaging.
- Non-Returnable Items: Customized products, perishable goods like flowers, or personalized gift hampers are non-returnable.
8. Intellectual Property
All content, images, designs, and trademarks displayed on our website are the intellectual property of Sparrow Trails or its licensors. You may not reproduce, copy, sell, or exploit any part of the website or its content without our written permission.
9. User Conduct
You agree not to use the website for any illegal or unauthorized purpose. You also agree not to:
- Interfere with the website’s security.
- Distribute malware or any harmful software.
- Engage in any activity that disrupts the website’s functionality.
10. Limitation of Liability
Sparrow Trails is not responsible for any direct, indirect, incidental, or consequential damages arising from the use of our website, products, or services. While we strive to ensure that the website is free from errors and interruptions, we do not guarantee uninterrupted access or error-free functionality.
11. Indemnification
You agree to indemnify and hold Sparrow Trails harmless from any claims, damages, liabilities, and expenses arising from your use of our website, your violation of these terms, or your infringement of any third-party rights.
12. Governing Law
These terms and conditions shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any disputes arising out of or relating to these terms will be subject to the exclusive jurisdiction of the courts of Kota, Rajasthan.
13. Changes to Terms
We reserve the right to update or modify these terms at any time. Changes will be posted on this page, and your continued use of the website after any changes constitutes acceptance of the revised terms.
14. Contact Us
For any questions or concerns regarding these Terms & Conditions, please contact us at: