Cancellation Policy

At Sparrow Trails, we strive to provide a seamless shopping experience. However, we understand that mistakes can happen. Please review our cancellation policy below:

Order Cancellation

• Timeframe: You may cancel your order within 2 hours of placing it if you believe the order was made by mistake or if you placed the wrong order.
• How to Cancel: To cancel your order, please contact us immediately at contactsparrowtrails@gmail.com with your order number and reason for cancellation. If the 2-hour window has passed, the order cannot be canceled.

Non-Cancellable Orders

• After the 2-hour period, orders are processed and prepared for shipment. Once processing begins, we are unable to cancel the order.
• This applies to all products, including gifts, hampers, flowers, and home décor items.

Refunds for Canceled Orders

If your order is successfully canceled within the allowed timeframe, a full refund will be processed to your original payment method. Please allow 5-7 business days for the refund to reflect in your account.

Important Notes

• Orders placed during peak seasons, such as Diwali or special promotions, may be processed more quickly, so the cancellation window may be shorter.

Contact Us

If you have any questions about our cancellation policy, feel free to reach out to us at contactsparrowtrails@gmail.com.

Thank you for shopping with Sparrow Trails!